Protection of Personal Information (POPI Act)

Builden Buildware and Hardware ("Builden") is committed to respecting the privacy of all individuals and businesses that engage with our organization. This Privacy Notice describes how we collect, use, protect, and manage your personal information when you visit our website, communicate with us, or use our products and services.

We handle personal information in accordance with the Protection of Personal Information Act, Act 4 of 2013 (POPIA), and the Promotion of Access to Information Act, Act 2 of 2000 (PAIA).

Meaning of Personal Information

Personal information encompasses any data that has the potential to identify an individual or, where relevant, a registered business entity. This includes, but is not limited to, the following categories:

• Personal identifiers such as names, contact information, identification numbers, or business registration details.
• Transaction records comprising purchase histories, quotations, invoices, and payment references.
• Digital identifiers, including IP addresses, device specifications, and data about website interactions.
• Correspondence, inquiries, or feedback communicated via email, telephone, WhatsApp, or online forms.
• Aggregated or statistical data that does not directly identify an individual.

This definition underlines the importance of safeguarding such information to ensure privacy and compliance with relevant regulations.

Why We Collect Personal Information

Builden collects personal information only when it is lawful, necessary, and pertinent to our operations.

2.1 Customers and Website Visitors

We may process personal information for the following purposes:

• To supply building and hardware products and related services.
• To generate quotations, process orders, and arrange for delivery or collection.
• To respond to inquiries and provide customer support.
• To enhance website functionality and service efficiency.
• To communicate promotions or product updates, provided that we have obtained consent.
• To protect our business, customers, and systems from fraud or misuse.
• To fulfil legal and regulatory obligations.

2.2 Business Partners and Suppliers

Organizations may use personal information for the following purposes:

• To manage supplier relationships and service agreements.
• To administer payments and contractual obligations.
• To communicate operational or compliance-related matters.

How Personal Information Is Collected

Organizations may use personal information through:

• Information you provide directly when interacting with Builden
• Lawful public sources, where applicable
• Third-party service providers assisting with payments, deliveries, or system support, subject to confidentiality and security obligations

Storage, Protection and Retention

Builden applies reasonable safeguards to protect personal information, including secure systems, controlled access, and internal data handling procedures.

Personal information is retained only for as long as necessary to fulfil its intended purpose or comply with legal requirements. When the information is no longer needed, it is securely deleted, destroyed, or anonymised.

Your Rights Under POPIA

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

• Confirm whether Builden holds personal information about you and request access to that information.
• Request the correction or removal of any incorrect, outdated, or unnecessary personal information.
• Object to certain types of processing where permitted by law.
• Withdraw your consent for marketing communications at any time.
• If you believe that someone has violated your rights, submit a complaint to the Information Regulator of South Africa.

You can submit your requests using the contact details provided below.

Limitation of Responsibility

Builden takes steps to safeguard personal information, but no electronic system is completely risk-free. Builden will not be liable for losses resulting from circumstances beyond its reasonable control, except where applicable law does not allow for such exclusions.

Applicable Law

The POPIA Act operates under the laws of the Republic of South Africa. Any disputes related to the processing of personal information will be subject to the jurisdiction of the South African courts.

Contact Information

For inquiries, requests, or concerns regarding this POPIA Notice or the handling of personal information, please contact:

Builden Buildware and Hardware
Address: Kruger Road, Ngodini, Kabokweni, Mpumalanga, South Africa, 1245
Telephone: 072 064 2433 | 013 880 0995
Email: builden@ladumahardware.org